Shipping policy

🚚 Shipping Policy

Effective Date: September 6, 2025.

1. 🧵 Processing Time

• Standard processing time for CUSTOM DESIGNS is 2-3 business days plus delivery, additional time may apply depending on order volume, design complexity and image type provided (files already set up for embroidery may have varying results). 

• Rush orders are available for an additional fee, same day-1 business day plus delivery.

2. 📦 Shipping Methods

• We ship via USPS, UPS, or FedEx, depending on your location and selected service. 

• Tracking information will be provided once your order ships, if applicable.

• Estimated delivery times are shown at checkout and vary by destination.

3. 💸 Shipping Costs

• Calculated at checkout based on weight, destination, and selected shipping method.

• Free shipping may be offered on qualifying orders or promotions.

4. 🌍 International Shipping

• International orders may be subject to customs fees, import duties, or taxes.

• These charges are the responsibility of the customer and vary by country.

5. ⚠️ Delivery Issues

• We are not responsible for delays caused by carriers, weather, or customs.

• If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date to help you resolve the issue, only available when delivery with tracking option is selected. You may choose carrier protection at your discretion. 

• For damaged items, 📸 photo evidence is required to initiate a claim, please email us at info@iloVerse.com

6. 🏠 Address Accuracy

• Please double-check your shipping address before placing your order, ilo is not responsible for orders shipped to incorrect addresses provided by the customer.